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5 Successful Stories of Outsourcing

5 Successful Stories of Outsourcing

Companies that successfully create and sustain value year after year are rare. Life shows, that a single decision can create the history of success or bury the whole business alive.

Today, I would like to share with you 5 success stories. They are all about one single decision made, that has changed everything. 5 stories of winning business and 5 reasons to outsource.

Story #1: Procter & Gamble 

Product companies, such as P&G, have a big challenge performing in a very rapidly changing market. It is critical to bring out a new product ahead of many competitors. So one day, after decades of product race, P&G made a decision to outsource some R&D activities. The result exceeded all the expectations. Outsourcing boosted its innovation productivity by 60% and generated more than $10 billion in revenue from over 400 new products. Today, about half of P&G’s innovation comes from external collaboration.

Story #2: Unilever

While growing, transnational companies face dramatic operational problems. Well-known consumer products giant Unilever Europe, over the years, had expanded by country and division. As a result, different business groups and geographies operating across 24 countries were all using multiple ERP systems. In 2005 its leadership team made a strategic decision to integrate the company’s multiple business units into a single, and create one ERP system across Europe. Not being a specialist in IT solutions, the company outsourced the development of ERP system to external party. As a result, these improvements have directly contributed to the € 700 million annual savings on operational activities


Story #3 Mark McRae and his 30 companies

Here’s the story you probably haven’t heard of. Mark McRae is one of the Sunshine Coast entrepreneurs in Australia. He has successfully managed and own multiple businesses that is more than 30 companies! Having a wife and three children, he was still able to hire 1,300 people and generated $280 million in online and offline sales for his businesses. He says, that his secret is outsourcing. Mr. McRae wasn’t afraid to outsource to various countries, such as Malaysia, the Philippines, South Africa, the USA, and India. As a result, he enjoyed the benefits of working with global talents.

 “Outsourcing can give you access to a dizzying array of highly skilled professionals from all over the world. For example, to produce a professional documentary, I hired a script writer in the USA, film crew from Canada, post-production team in Croatia and editor in Serbia.”
                                                                                                          – Mark McRae.


Story #4 Acer 

Acer, the Taiwan-based personal computer maker, has used capability sourcing to make itself into the world’s second-largest PC manufacturer. Since the spin-off of its contract manufacturing operations in 2000, the company has made a big step ahead its competitors. The Acer executives knew it was good at branding and marketing and chose to outsource everything company had a harder time with, like manufacturing. The move led Acer to faster-growing sales and gains in market share. The company now maintains a strikingly lean and flexible operation. Its 6,800 employees represent a workforce less than a tenth the size of its largest competitor.


Story #5 JM Family Enterprises

JM Family Enterprises is a diversified automotive corporation whose principal businesses focus on vehicle distribution and processing; financial services and technology products. The company outsourced all mainframe hardware, software and operations because once mainframe usage leveled off at $8.2 billion. The outsourcing vendor immediately optimized operations so that critical month-end financial reports landed on the desks of JM Family executives on time. What hadn’t happened before. 

Clutch names Central Hubspot as Top BPO Company!

Clutch Names Central Hubspot as Top BPO Company 

Nowadays, it seems that most companies are claiming that they are one of the best at what they do. That makes it difficult for clients to trust the best service provider or agency to go with. With that being said, to be considered by others as the best hits differently; it affirms your hard work and dedication to the practice.

Central Hubspot is an award-winning BPO agency that has been in the business since 2016. Despite our relatively young age, we have established our credibility in the market.

With that in mind, we are incredibly honored to announce that our company is chosen as one of the best BPO service providers by Clutch, an internationally respected and recognized B2B review agency. Our company was recognized for its outstanding inbound and outbound call center solutions, lead generation, order processing, and back office services.

“We are excited that our hard work and dedication resulted in being named as one of the top BPO firms in Ukraine by Clutch ” 


— Ahmed Amin, CEO of Central Hubspot


As the second quarter of the year starts soon, we are excited to see what’s ahead for our company. We are motivated by this prestigious recognition; we will strive to continue servicing excellent solutions for our clients.


This milestone was achieved thanks to our clients’ reviews on our Clutch profile. Without their amazing feedback, we would not have reached such a feat. We are proud to have their words published on our profile, serving as proof of our commitment to delivering world-class services.


Do you have a project in mind? Get in touch with us and let’s start the journey towards success.

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